• How much do you charge for Shipping?

    If your order is $15 or more, the shipping is FREE. If your order is less than $15, we charge a flat fee of $7.95 for shipping.

  • What is your refund policy?

    We offer a 7-day no questions asked full refund on all products with a few exceptions like if the products were heavily discounted. If you don't like what you see, simply send it back and we will refund you the full amount. If you have paid for the shipping, it is not refundable.

  • How long does it take for our package to arrive?

    Normally, it takes 3 to 10 business days for a product to arrive. Please note that due to the current COVID-19 situation, shipments might take longer. If your shipment has not arrived after 21 days of your order, please contact us.

  • How do I contact you?

    The best way to contact is by email. Please email support@upicks.co and we will try to get back to you within 24 hours.